Frequently Asked Questions (FAQ)

1. What is Fandom Crafts? Fandom Crafts is a South Texas-based handmade sticker shop dedicated to creating high-quality, unique stickers. We celebrate a wide range of fandoms, cultures, and aesthetics through our meticulously crafted designs.

2. What types of products do you offer? We offer a diverse collection of stickers featuring everything from intricate illustrations to witty expressions. In addition to stickers, we also plan to expand our offerings to include pins, shirts, apothecary items, candles and more!

3. What materials do you use for your stickers? Our stickers are made from premium 100% vinyl, ensuring they are water-resistant, scratch-resistant, and UV-resistant. We use high-quality materials to ensure durability and long-lasting adhesion.

4. Do you collaborate with other artists? Yes, we love working with talented artists to bring a curated selection of designs to our shop. Collaboration helps us offer a diverse range of styles and themes that cater to various interests.

5. How can I place an order? You can place an order through our online shop. Simply browse our collection, add items to your cart, and proceed to checkout. We accept various payment methods for your convenience.

6. Do you offer international shipping? Yes, we offer international shipping for all our products. Please note that delivery times for international orders may vary depending on the destination and customs processing.

7. How do you ship your stickers? Stickers are typically shipped via letter mail with standard postage stamps for domestic orders. Larger items like pins, shirts, apothecary items, and candles are shipped via standard mail services with tracking.

8. How can I track my order? For items shipped with tracking, you will receive a tracking number once your order is shipped. Unfortunately, stickers shipped via letter mail do not include tracking.

9. What should I do if my order is lost or damaged? For stickers shipped via letter mail, we offer replacements for lost or damaged items. For other items shipped with tracking, please contact us if your order is lost or damaged during transit, and we will work with you to resolve the issue.

10. Can I customize my order? Yes, we offer custom sticker design services. Please contact us at fandomcraftscompany@gmail.com to discuss your custom order requirements.

11. How can I contact you? You can reach us at fandomcraftscompany@gmail.com or call us at 956-833-1464. Our business address is 405 North Jackson Rd. #1046, Pharr, Texas 78577, United States.

12. Do you offer bulk discounts? Yes, we offer discounts for bulk orders. Please contact us for more information about bulk pricing and discounts.

13. How can I stay updated on new products and offers? Follow us on social media and in the future sign up for our newsletter to stay updated on new product releases, special offers, and exclusive discounts.

14. What is your return policy? We do not accept returns for non-custom items. Additionally we do not offer returns for change of mind. Damaged or lost items, however will be replaced. Please contact us to initiate a replacement order.